Privacy Policy
Privacy Policy

Privacy Policy - Bodega Provisions

Bodega Provisions is committed to protecting the privacy of our customers in Aruba and internationally. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services through our website, mobile application, or in connection with our partners.

1. Information We Collect

We collect information to provide our services and improve your experience. This information is collected directly from you or through automated means.

Information You Provide Directly

  • Contact Details: Name, email address, phone number, and delivery address.
  • Account Information: Login details (username and password).
  • Order Details: Grocery preferences, delivery instructions, and purchase history.
  • Payment Information: Credit card details and billing address are collected and processed by secure third-party payment processors. We do not store full payment card details on our servers.
  • Communications: Information you provide when contacting customer support or giving feedback.

Information Collected Automatically

  • Usage and Device Data: Your IP address, browser type, operating system, pages visited, time spent on our site, and referring URLs.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience, remember your cart items, and analyze website traffic and marketing effectiveness.

2. How We Use Your Information

We use your information for specified, legitimate purposes.

  • Service Delivery: To process and deliver your grocery orders to your vacation rental or specified location.
  • Communication: To contact you regarding your order status, delivery, or respond to your inquiries.
  • Marketing: To send you promotional information, offers, and newsletters (if you have opted-in or consented).
  • Improve Services: For analytics, market research, and business development to improve our website and product offerings.
  • Legal Compliance: To comply with legal obligations and resolve any disputes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share it as necessary to fulfill your requests and operate our business:

  • Property Operators: We may share minimal necessary information (e.g., your name and expected delivery time) with our partners to coordinate smooth delivery and check-in experiences.
  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, email marketing platforms, data analytics, delivery drivers) are granted access to selected information to perform their specific tasks and are bound by confidentiality agreements.
  • Legal Requirements: If required by law or legal proceedings, we may disclose your information to authorities.

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data from loss, unauthorized access, or disclosure. We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request details of the personal information we hold about you.
  • Correction: Ask us to correct any information you believe is inaccurate or incomplete.
  • Erasure: Request the deletion of your personal data from our records.
  • Objection/Restriction: Object to or restrict certain types of processing of your data (e.g., direct marketing).
  • Data Portability: Receive a copy of your data in a machine-readable format.
  • Withdraw Consent: Withdraw your consent to data processing at any time without affecting the lawfulness of processing before withdrawal.